FAQ


How do you price?

We believe quality fabrics are at the heart of our business. We focus on quality materials and believe in artisanal handi-work. Our head office in Paris is strategic in that all the best lace in the world is made at our doorsteps. Lace and raw material shipping costs don’t get passed along to customers; as a result, we can offer the most competitive prices.  

Shipping?

We have an independent party logistics house to help us with shipping and handling. We ship out of three ports around the world. Depending on where you are, we calculate which port will be the least expensive; as a result, our shipping costs are minimal and we use a reliable International Express Shipping Company that offers online package tracking. Customers should receive packages within 2 weeks time. If rush order is needed, please do email us and we will arrange for priority shipping. 

Duties & Taxes

You will be liable for all import duties, customs, and taxes levied by your country your order is being shipped to. These will be due at the point or after delivery. We are not liable for these charges and they unfortunately cannot be reimbursed or refunded by Lace Atelier.    

Is it Safe To Purchase From Our Eboutique?

Definitely! Lace Atelier is headquartered in Paris and uses GeoTrust Secure Socket Layering (SSL), an encryption technology that ensures safe Internet transmission of your personal information. We do not store any credit card details nor do we share your personal information. 

Packaging

We really pride ourselves on our packaging. Bridal pieces will arrive in a delicate pouch for travel and packaged in a beautifully designed round box tied with a silk ribbon. Bridesmaid robes come in individual pouches and square boxes for easy gifting. From our experience, these look stunning amongst gifts during bridal showers! Our favourite poet Mr. Payne graces the back of our boxes and serves as continual inspiration for the Lace Atelier team. We hope you reuse these boxes to store some of your most valued treasures, love letters, and baubles, for years to come…

General Sizing Info

Our silk and chiffon robes will comfortably fit sizes small to large. We include adjustable ties on the inside for a more secure fit. These robes are elegantly designed to fit most due to the adjustable nature of the garment. Overlap the front panels and cinch with a matching sash for a beautiful fit!